1. When will PurePoint Financial close?
   This closure is scheduled to occur in late April 2023.

2. What is the best way to stay in the know about changes at PurePoint?
   Please ensure your address, email, and phone number are accurate for all account owners including Trusts so that you can receive important communications in the coming weeks via email and U.S. Mail.
   
   How to update your contact information:
   1. Visit purepoint.com
   2. Log into Online Banking
   3. Click on My Profile
   4. Click on Contact Information
   5. Click on Edit
   6. Update attribute(s)
   7. Save

3. When you close my account, how will I receive my money?
   We will mail a check for each account closed to the primary account owner or Trust address on file.
   
   
4. Who do I contact if I have questions regarding the PurePoint closure or my account?
   If you have any questions, please visit purepoint.com/faq or call the PurePoint Client Support Center at 833-787-3764 Monday – Friday, 9:00 a.m. – 7:00 p.m. Eastern Time (except Federal holidays).

5. Is the process of closing my account secure?
   Rest assured, your security and privacy are our highest priorities, and we help protect your information in a variety of ways. To learn more about our online security practices, visit purepoint.com/online-banking/online-security.
   
   We also suggest that you take precautions such as keeping your User ID and password safe, running an updated version of your virus protection software, and notifying us immediately if you suspect fraudulent activity.

If you decide to close your CD before PurePoint closes, Early Withdrawal Penalties will be assessed and interest through the end of your term will not be paid. We encourage you to keep your CD open until PurePoint closes (late April 2023) for interest paid out through end of term and Early Withdrawal Penalty waiver.

6. Is there a limit on the dollar amount I can withdraw to close my account?
   Yes, there are limits on the dollar amount you can withdraw to close your account. Below, please find a summary of withdrawal limits. To learn more, please visit purepoint.com/online-banking/disclosures.

• Check: Unlimited
• Wire: Unlimited
• ACH (Bank to Bank) Transfer:

• Per Business Day Withdrawal limit: $250,000
• 30 calendar day rolling period: $1,000,000

• If you are closing your CD using the Self-Service Account Closure tool (SSAC) via ACH and the amount is limited to $250,000.
• If you wish to close and transfer more than $250,000 from your PurePoint account in a single business day, you might consider sending a wire.

If you decide to close your CD before PurePoint closes, Early Withdrawal Penalties will be assessed and interest through the end of your term will not be paid. We encourage you to keep your CD open until PurePoint closes (late April 2023) for interest paid out through end of term and Early Withdrawal Penalty waiver.

7. What if I suspect fraud on my account while PurePoint is closing?
   We will help you handle it. Please call us right away toll free at 833-787-3764, Monday – Friday, 9:00 a.m. – 7:00 p.m. Eastern Time (except Federal holidays).

8. Is PurePoint FDIC Insured and is my money safe?
   PurePoint accounts are insured by the FDIC up to the regulatory limits.

Learn more about your FDIC coverage.

1. Visit fdic.gov
2. Call the FDIC at 1-877-275-3342 (1-877-ASKFDIC)
3. Calculate your available insurance at edie.fdic.gov/

Deposits of PurePoint Financial and MUFG Union Bank, N.A. are combined and not separately insured for FDIC insurance purposes.

9. My Savings or CD is part of a Trust account. What is the best way to transfer this kind of account?
   Trust accounts will be closed following the same process for traditional savings or CD accounts payable to the name of the Trust.

10. I have more than one Savings or CD account. Will I receive my money for each account or in one lump sum?
    If we close multiple accounts, separate checks will be issued to the account holder.
    
    

SAVINGS ACCOUNT QUESTIONS

11. When is the best time to close my PurePoint Savings account?
    Clients with Savings account(s) should proactively close their account(s) now using the Self-Service Account Closure tool in Online Banking. If your Savings account(s) are still open when PurePoint closes, your account(s) will automatically be closed, and we will mail a check to the address on file.

12. How do I close my Savings account?
    To close your Savings account please follow these steps:

1. Visit purepoint.com
2. Log into Online Banking
3. Go to Account Details page for your Savings account
4. Expand the Show More Details section
5. Select Close Account and follow the prompts
6. Or contact us at 833-787-3764 Monday – Friday, 9:00 a.m. – 7:00 p.m. Eastern Time (except Federal holidays) and our specialists will be happy to assist you
   
   

CERTIFICATE OF DEPOSIT (CD) ACCOUNT QUESTIONS

13. What if my CD renews before PurePoint closes?
    No action is required. If a CD matures prior to PurePoint closing, the CD will be closed upon maturity, and we will mail a check to the address on file.

14. What if my CD matures after PurePoint closes?
    No action is needed at this time. We will close your CD and interest will be paid through the end of your term and all Early Withdrawal Penalties will be waived.

As a reminder, if you decide to close your CD before PurePoint closes, Early Withdrawal Penalties will be assessed and interest through the end of your term will not be paid. We encourage you to keep your CD open until PurePoint closes (late April 2023) for interest paid out through end of term and Early Withdrawal Penalty waiver.

15. Will I be charged an early withdrawal fee and lose any interest earned if I close my CD account prior to PurePoint closing?
    Yes. To ensure your interest is paid through the end of your term and Early Withdrawal Penalties are waived, no action is needed at this time. When PurePoint closes, we will close your CD account and mail a check to the primary account owner or Trust address on file.

16. Where can I find the terms for my CD?
    You can find the Certificate of Deposit Product Guide at purepoint.com.
    We encourage you to keep your CD account open until PurePoint closes, to ensure your interest is paid through the end of your term and Early Withdrawal Penalties are waived. At that time, we will close your CD account and mail you a check to the address on file.

As a reminder, if you decide to close your CD before PurePoint closes, Early Withdrawal Penalties will be assessed and interest through the end of your term will not be paid.