Report Identity Theft

PurePoint® Financial is committed to helping customers affected by identity theft reduce the time and effort it takes to restore their financial identity. If you are a victim of identity theft, take the following actions as soon as possible:

Notify your banks and credit card issuers immediately

  • Call PurePoint Financial at 1.833.787.3764 to report any suspicion of fraud.
  • Contact the fraud department of each of the three major credit bureaus. You should call first and then follow up in writing. As a victim of identity theft, you are entitled to a free credit report from each of the following agencies:

Call 1-800-525-6285
Write: Equifax Fraud Assistance,
P.O. Box 105069, Atlanta, GA 30348

Call 1-888-397-3742
Write: P.O. Box 949, Allen, TX 75013-0949

Call 1-800-680-7289
Write: Fraud Victim Assistance Department
P.O. Box 6790, Fullerton, CA 92834

  • Request that a fraud alert be placed in your credit bureau file. You can remove an alert at any time.
  • Ask for copies of your credit reports and review your credit reports carefully. Check the inquiry section of the report. When inquiries appear from companies that opened fraudulent accounts, request that the inquiries be removed from your report.

Stop using your computer

  • Install anti-virus software and run a scan that identifies any malicious software. Make sure your operating system and program software are up-to-date and that any malicious code has been removed before using the computer again. Consider using a dedicated computer for banking and financial transactions.

Change passwords

  • Change all of your passwords, including email passwords. Remember, no legitimate representative of PurePoint Financial will ever ask you for your PIN or password via email communication.

Contact your local police

  • File a report with your local police department or with the department where the identity theft took place. Having a copy of the police report can help provide evidence of fraud to creditors, including your bank.

Contact the Federal Trade Commission (FTC)

  • Call the FTC’s Identity Theft Hotline at 1-877-ID Theft (1-877-438-4338). The FTC will put your information into a secure consumer fraud database and may share with law enforcement agencies.

Check, review, and be alert

  • Check your mail for statements for accounts which you did not apply and contact the creditor. Additionally, contact the post office if you are not receiving mail you usually receive.
  • Review all of your accounts including credit cards, home equity lines of credit, bank accounts, investment accounts and telephone statements. If you suspect fraud, report it to the creditor, financial institution or broker immediately.
  • Be alert to telephone and email scams. Be wary about providing your personal information over the phone or through email. Keep your private information private.

Start Rebuilding

  • Open new accounts to replace any accounts you had to close.
  • Change all your personal identification numbers (PINs) and passwords -- even on accounts that weren't affected. Don't forget email accounts, frequent-flyer accounts, and online merchants — anywhere you use a password.
  • Continue to monitor your bank, credit card, and brokerage accounts frequently for any new activity that may be unauthorized.